Cancellation Policy
At genericpharmacy4u, we offer a flexible cancellation policy that allows customers to cancel their orders as long as they meet the applicable conditions. We encourage every customer to review the details of our policy to fully understand the rules and requirements before initiating a cancellation.
We strive to maintain a strong reputation for customer satisfaction and timely service, and we rarely recommend canceling orders. However, we understand that certain circumstances—both personal and external—may require you to discontinue your purchase.
How to Cancel an Order
Canceling an order through our platform is simple:
You may cancel your order directly through our online portal.
If you face any issues, you can contact our customer support helpline to request cancellation verbally.
In both methods, you must provide a valid cancellation reason.
Once your cancellation request is approved and it complies with the terms of our policy, we will issue a cancellation confirmation invoice.
Refund Process for Canceled Orders
After receiving your cancellation request, our team verifies whether the order meets the policy conditions. We then coordinate with our logistics partners to halt or retrieve the shipment, depending on the order status.
Refunds are issued only through online bank transfer.
We do not provide refunds via cash, cheque, or draft. To process your refund, you must share accurate bank details.
Important: We are not responsible for delays or losses caused by incorrect or invalid bank information provided by the customer.
Refunds typically take a minimum of 7 working days from the date you submit your cancellation request.
If the refunded amount does not reflect in your bank account within this timeframe, please contact your bank directly, as we are unable to assist with internal banking delays.
What Is Non-Refundable?
Certain charges cannot be refunded under any circumstances:
Government taxes
Customs duties
Any country- or state-specific regulatory charges
These fees are imposed by authorities, and we cannot be held responsible for their refund or adjustment.
When Can a Customer Cancel an Order?
Below are the situations in which our cancellation policy applies:
1. Cancellation Due to Out-of-Stock Products
If the product you ordered is unavailable, we may automatically cancel the order.
Whenever possible, we will attempt to fulfill partial orders for items that are in stock.
2. Cancellation Due to Non-Payment
Once you place an order, you will first receive a temporary confirmation email.
A final invoice email follows, containing your total amount due.
If the payment is not completed within 24 hours, the order will be canceled automatically.
3. Cancellation Due to Delivery Delays
If you feel the delivery time is longer than expected, you may cancel the order at any point during transit.
Please note:
If your package has already reached your country’s customs center, charges such as customs duty may be deducted from your refund.
4. Cancellation Due to Wrong Product Delivery
If you receive the wrong item, incorrect dosage, or an incorrect brand:
You are entitled to cancel and request a refund.
You must report the issue within 7 days of receiving the package.
Requests received after 7 days cannot be accepted.
5. Cancellation Due to Tampered or Damaged Products
If your package appears tampered with or damaged:
Contact us immediately and request a cancellation or refund.
The complaint must be raised within 7 days of delivery.